Ads Begin Infecting Jersey City Comcast Customers
Normally we like to keep rants on our personal blog. But since we aren't the only Comcast cable customers in Hudson County, we figured this little problem might be interfering with a number of people's enjoyment of their favorite reality television show.
Comcast it seems, decided that paying for cable service wasn't enough. Instead, forcing people to view ads on their guide menu to supplement the cost of customers. Take a look if you're confused about what we're talking about.
In either case, the service technician woman, who probably was actually a robot programmed to sound human, made mention of the fact that "only a few reports" of this "problem" had been reported "in your area." So since we'd like to think this is a technical malfunction rather than an attempt by Comcast to add one more level of annoyance to our lives, we recommend any other Jersey City or Hoboken Comcast customer experience this "feature" to contact customer service immediately. Or call 1.800.Comcast. Or call the local Comcast office directly 201.432.1234.
Or even better, if you are pissed off about seeing viral ads on your DVR menu, call their corporate office in Philadelphia and complain to them directly: 215.665.1700
Until then, we'd recommend everyone stick to satellite providers.
UPDATE
We contacted customer service about the issue and this is the response from John at ecare-Union@comcast.com:
"Thank you for your message. They are paid advertisements that can not be removed. They were added on 12-14-06. If you need further assistance, please feel free to respond directly to this email. We appreciate you taking the time to contact us. Thank you for choosing Comcast."
So if you are as upset about this as we are, we'd recomend emailing John and his friends at ecare-Union@comcast.com.
UPDATE 2
Also, there is the online petition KillComcastAds.com
UPDATE 3
A JCList user suggested contacting the Board of Public Utilities using this online complaint form. The BPU may not have the power to regulate this, but there really is no harm in getting the BPU to take a closer look at Comcast for whatever else they might be doing.
Comcast it seems, decided that paying for cable service wasn't enough. Instead, forcing people to view ads on their guide menu to supplement the cost of customers. Take a look if you're confused about what we're talking about.
In either case, the service technician woman, who probably was actually a robot programmed to sound human, made mention of the fact that "only a few reports" of this "problem" had been reported "in your area." So since we'd like to think this is a technical malfunction rather than an attempt by Comcast to add one more level of annoyance to our lives, we recommend any other Jersey City or Hoboken Comcast customer experience this "feature" to contact customer service immediately. Or call 1.800.Comcast. Or call the local Comcast office directly 201.432.1234.
Or even better, if you are pissed off about seeing viral ads on your DVR menu, call their corporate office in Philadelphia and complain to them directly: 215.665.1700
Until then, we'd recommend everyone stick to satellite providers.
UPDATE
We contacted customer service about the issue and this is the response from John at ecare-Union@comcast.com:
"Thank you for your message. They are paid advertisements that can not be removed. They were added on 12-14-06. If you need further assistance, please feel free to respond directly to this email. We appreciate you taking the time to contact us. Thank you for choosing Comcast."
So if you are as upset about this as we are, we'd recomend emailing John and his friends at ecare-Union@comcast.com.
UPDATE 2
Also, there is the online petition KillComcastAds.com
UPDATE 3
A JCList user suggested contacting the Board of Public Utilities using this online complaint form. The BPU may not have the power to regulate this, but there really is no harm in getting the BPU to take a closer look at Comcast for whatever else they might be doing.
Labels: Comcast
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